Your Privacy at 622ibg — How We Handle Your Data

622ibg collects personal data from you in several ways — directly when you register an account or interact with our services, automatically when you browse and use our platform, and occasionally from trusted third-party partners where permitted by applicable law. The categories of personal data we collect are described in detail below.

Registration and Account Data: When you create a player account on 622ibg, we collect your full name, date of birth, email address, phone number, and residential address including city (e.g., Dhaka, Chittagong, Sylhet, Rajshahi, Khulna). This information is required to verify your identity, confirm your eligibility to participate (including the minimum age of 18 years), and set up your account correctly.

Identity Verification Data: As part of our Know Your Customer (KYC) process, we may collect copies of government-issued identification documents such as your National Identity Card (NID), passport, or driving licence. We may also collect proof of address documents and evidence of ownership of the payment methods linked to your account (e.g., bKash, Nagad, Rocket, or bank account statements).

Financial and Transaction Data: We collect records of all deposits, withdrawals, wagers, and winnings associated with your 622ibg account. This includes transaction amounts in Bangladeshi Taka (৳), timestamps, payment method identifiers (mobile wallet numbers or bank account references), and transaction status. We do not store full card numbers — payment card data is handled directly by our certified payment processing partners.

Usage and Behavioural Data: We automatically collect information about how you use the 622ibg platform. This includes the pages and games you visit, betting markets you view, wagers you place, session duration, search queries entered within the platform, and features you interact with. This data helps us improve the platform and personalise your experience.

Device and Technical Data: When you access 622ibg, our servers automatically record certain technical information including your IP address, browser type and version, operating system, device type (mobile, tablet, desktop), screen resolution, and referring URL. This data is used for security monitoring, fraud detection, and platform optimisation.

Communications Data: If you contact our customer support team — via email, live chat, or any other channel — we retain records of those communications, including the content of messages and any attachments provided. This allows us to track the resolution of your query and maintain service quality.

622ibg does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. We share your data only where it is necessary to deliver our services, meet our legal obligations, or protect the platform from fraud and abuse.

The categories of third parties with whom 622ibg may share your personal data are described below, along with the specific purpose of each sharing arrangement:

• Payment Service Providers: We share transaction-relevant data with our payment partners — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, Visa, and Mastercard — solely to process your deposits and withdrawals. Each payment partner operates under their own privacy policy and security standards.
• Game Software Studios: Certain technical identifiers (such as a pseudonymised player ID and session token) are shared with our certified game providers — including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe — to enable the delivery of their games within the 622ibg platform. These studios do not receive your full personal profile.
• Identity Verification Partners: We may use third-party KYC and identity verification services to assist in confirming the authenticity of documents you submit. These partners are contractually bound to process your data only for the verification purpose and to delete it once the process is complete.
• Fraud Prevention and Analytics Services: Anonymised or pseudonymised usage and technical data may be shared with security analytics providers to help identify and mitigate fraud risks. These providers act as data processors under strict data processing agreements.
• Legal and Regulatory Authorities: We may be required to disclose personal data to governmental bodies, law enforcement agencies, or regulators in response to a lawful court order, subpoena, or regulatory investigation. We evaluate all such requests carefully and disclose only the minimum data required.
• Professional Advisors: Our legal counsel, accountants, and auditors may have access to your data on a strictly need-to-know basis and are bound by professional confidentiality obligations.

All third-party service providers who process personal data on behalf of 622ibg are required to enter into a data processing agreement that obliges them to handle your data securely, use it only for the specified purpose, and comply with applicable data protection standards.

622ibg retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. When personal data is no longer needed, it is securely deleted or anonymised so that it can no longer be associated with you as an individual.

The retention periods applied to different categories of personal data are as follows:

• Account and Registration Data: Retained for the duration of your active account relationship with 622ibg and for a period of five (5) years following account closure, to satisfy AML and regulatory record-keeping requirements.
• KYC and Identity Verification Documents: Retained for five (5) years from the date of verification or from the date of account closure, whichever is later, in compliance with applicable financial crime prevention regulations.
• Transaction Records: All deposit, withdrawal, and wagering records are retained for a minimum of five (5) years to meet financial audit and regulatory reporting obligations.
• Customer Support Communications: Retained for two (2) years from the date of the most recent interaction, to allow for dispute resolution and quality assurance review.
• Usage and Technical Data (Logs): Server logs and usage analytics are retained for twelve (12) months in an identifiable form, after which they are anonymised and may be retained indefinitely for aggregate statistical purposes.
• Marketing Preferences: Records of your marketing consent or opt-out status are retained for the duration of your account and for three (3) years following account closure as evidence of compliance.

Your data is stored on secure servers. 622ibg employs appropriate technical and organisational measures to protect personal data against accidental loss, destruction, alteration, unauthorised disclosure, or access.

622ibg takes the security of your personal data extremely seriously. We have implemented a comprehensive set of technical and organisational security measures designed to protect your data against unauthorised access, accidental loss, disclosure, alteration, or destruction.

Our key security measures include:

• Transport Layer Security (TLS): All data transmitted between your browser or app and the 622ibg platform is encrypted using TLS 1.2 or higher, preventing interception in transit.
• 256-Bit AES Encryption: Sensitive data stored on our servers — including identity documents and financial records — is encrypted at rest using AES-256 encryption, the same standard used by international financial institutions.
• Access Controls: Access to personal data within 622ibg is restricted on a strict need-to-know basis. Only authorised personnel with a legitimate business need may access player data, and all access events are logged for audit purposes.
• Multi-Factor Authentication (MFA): Internal systems that store or process personal data require multi-factor authentication for all staff access, reducing the risk of credential-based breaches.
• Regular Security Audits: Our infrastructure and application code undergo periodic security assessments and penetration testing carried out by independent security specialists to identify and remediate vulnerabilities.
• Incident Response: 622ibg maintains a documented data breach response procedure. In the event of a confirmed personal data breach that poses a risk to affected individuals, we will notify impacted players promptly and take all reasonable steps to contain and mitigate the breach.

While we employ robust security measures, no online platform can guarantee absolute security. We strongly encourage you to protect your own account by using a strong, unique password, enabling any available two-factor authentication features, and never sharing your login credentials with any third party.